Subscribed but Locked Out of Meditations

We apologize if you are finding yourself locked out of your meditations! 

First and foremost, make sure your Abide is updated on your devices and your device itself is updated.

Visit the App Store or Google Play Store to update the app without having to uninstall and reinstall.

Android devices

Wrong EMAIL ADDRESS is the most common reason that you find our meditations locked. Please check that you are logged into your paid account with the correct email.
Log out > force stop > log back in with correct email

Log out of Abide and log back in with the exact email you used to unlock Abide. You may also go to Me > Settings > Restore Purchase

Clear cache'/restart device often after an update, it is important to give your device a reboot! 

 If this does not work contact Customer Support and provide your

• Login email address
• Copy of receipt 

iOS devices

Wrong EMAIL ADDRESS is the most common reason that you find our meditations locked. Please check that you are logged into your paid account with the correct email.
Log out > force stop > log back in with correct email

Try restoring your purchase by launching Abide and go to Profile > Settings > Restore Purchase.

• Login email address
• Copy of receipt